Frequently Asked Questions

Blue Cabs is an app-based cab service that helps you book safe, affordable, and reliable rides within your city or nearby areas.

We currently operate in selected cities and states across India. We are expanding rapidly — stay tuned for updates!

We focus on transparent pricing, verified drivers, and quick customer support to ensure a smoother and safer experience.

We currently offer city rides and local transfers. Outstation and rental services will be introduced soon.

No. Blue Cabs connects passengers with independent driver partners through our app.

Yes, you can book a ride anytime — 24 hours a day, 7 days a week — depending on driver availability in your area.

You can easily book a cab through the Blue Cabs mobile app by entering your pickup and drop locations.

Yes! You can pre-book your ride by selecting the “Schedule Ride” option and choosing your preferred time.

You can cancel your ride before it starts. A small cancellation fee may apply depending on when you cancel.

If a driver cancels, we’ll notify you immediately and assign another available driver nearby.

Yes, you can change your drop location in the app. The fare will adjust automatically.

After your ride, you’ll be prompted to rate your experience and share feedback directly in the app.

Currently, only one ride can be active per account. You can book another once your current ride ends

We accept cash, debit/credit cards, UPI, and select digital wallets.

Yes! You can pay your driver in cash once the ride ends.

Yes, a digital receipt will be sent to your registered email or available in the app after every trip.

Please contact our support team with your trip details — we’ll review and refund any extra charges if applicable.

No. All applicable charges like taxes, tolls, and surge pricing are shown upfront before booking.

When demand is high, prices may temporarily increase to ensure availability of drivers. You’ll always see the final fare before confirming.

Yes. Every driver undergoes background verification, license and ID checks before onboarding.

Absolutely. You can share your live ride status and driver details with friends or family through the app.

Tap the SOS button in the app to alert our safety team and local authorities instantly.

Yes, all partner vehicles must meet our quality and safety standards to stay active on Blue Cabs.

Yes. We strictly adhere to data protection laws and never share your information without consent.

You can apply through the “Join as Partner” section on our website or app.

You’ll need: • Valid Driving License • Vehicle Registration Certificate (RC) • Vehicle Insurance • Aadhaar Card / PAN Card • Vehicle Permit (if required)

Earnings are credited weekly or directly to your registered bank account as per the selected payout option.

Yes, you can drive your own car if it meets Blue Cabs’ quality and registration standards.

Yes, Blue Cabs offers special bonuses for completing a set number of trips or maintaining high ratings.

You can reach driver support via the app or email us at support@bluecabs.in.

Yes, go to the Profile section in the app to edit and verify your contact details.

Ensure you’re using the correct login credentials. If the issue continues, contact our support team.

You can delete your account anytime by contacting customer care or through account settings in the app.

For security reasons, one account should only be active on one device at a time.

Try restarting the app, clearing cache, or updating to the latest version from the Play Store or App Store.

You can contact us through the app’s Help section, email, or our 24/7 helpline.

Yes. You can raise any issue regarding fare, driver behavior, or lost items even after your trip is completed.

You can find them at the bottom of our website footer section.

Yes, Blue Cabs reserves the right to suspend accounts involved in misconduct, fake bookings, or fraud.

We update our policies periodically. The latest versions will always be available on our website.

We do not sell or share your data with third parties except for essential service providers like payment or SMS partners.

Accounts found misusing Blue Cabs (fake rides, harassment, or illegal activity) will be permanently banned.